Return, Refund & Cancellation Policy

At Stellar Adorn, every piece of jewelry is made to order and crafted specifically according to the options selected by each customer, including gemstone, metal, size, finish, and other design choices.

Because production begins shortly after an order is placed, our cancellation and return policies differ from those of mass-produced, ready-to-ship products.

Please review the policy below carefully before placing your order.

1. Order Cancellation

Cancellation within 24 hours

You may request to cancel your order within 24 hours of placing it.

If no production, material procurement, or other order-related costs have been incurred, a full refund will be issued.

Because we may begin sourcing materials and production shortly after an order is placed—especially for rush orders—any actual costs already incurred before your cancellation request may be reasonably deducted from the refund where applicable.

Cancellation after 24 hours

If your order is cancelled more than 24 hours after purchase, a 30% cancellation fee will be deducted to cover materials, preparation, craftsmanship, labor, and production costs already committed to the order.

If, at the time the cancellation request is received, the order has already reached an advanced or near-completion stage of production, a 70% cancellation fee will apply instead, reflecting the substantial materials, craftsmanship, labor, customization, and production costs that have already been incurred.

Rush order service fees are non-refundable once rush processing or production has begun.

After Shipment

Once an order has been shipped, it can no longer be cancelled.

Any concerns after delivery will be handled according to the quality and return terms below.

2. Made-to-Order & Custom Jewelry

All Stellar Adorn jewelry is made to order based on the customer's selected specifications.

For this reason, we generally do not accept returns or exchanges for personal reasons once an item has been completed and delivered.

Personal reasons include, but are not limited to:

• Change of mind
• No longer needing or wanting the item
• Personal preference regarding style or appearance
• Ordering the incorrect ring size
• Choosing the wrong metal, gemstone, color, or other option
• Dissatisfaction with the natural appearance, pattern, color variation, inclusions, or other naturally occurring characteristics of a gemstone when the item matches the selected specifications

This policy does not affect claims involving confirmed manufacturing or quality issues.

3. Quality or Manufacturing Issues

Every item is individually inspected before shipment.

If you believe your jewelry has a manufacturing or quality issue, please contact us at info@stellaradorn.com and provide clear photos or videos showing the problem.

For issues that are visible immediately upon delivery, we recommend contacting us within 3 days of receipt so that we can investigate the matter as quickly as possible.

Confirmed quality or manufacturing issues may include:

• Broken or defective prongs
• Loose or fallen stones caused by a manufacturing defect
• Structural defects
• Significant differences between the item received and the confirmed order specifications

Once the issue has been reviewed and confirmed by our team, we will provide an appropriate solution depending on the circumstances, which may include:

• Repair
• Replacement
• Exchange
• Return and refund where applicable

For confirmed manufacturing or quality issues, reasonable return shipping costs approved by Stellar Adorn will be covered in accordance with the return instructions provided by our customer service team.

4. What Is Not Considered a Quality Issue

The following are generally not considered manufacturing defects:

• Natural variations in gemstone color, pattern, inclusions, transparency, texture, or other naturally occurring characteristics
• Slight differences resulting from handmade production
• Personal dissatisfaction with gemstone size, shape, color, pattern, or appearance when the item matches the selected specifications
• Incorrect ring size selected by the customer
• Normal wear and tear
• Gradual surface wear, fading, plating loss, minor scratches, or other cosmetic changes resulting from normal wear over time
• Fading, scratches, wear, deformation, loose stones, or stone loss caused by friction, scraping, impact, or contact with hard, rough, or abrasive objects or surfaces
• Damage caused by impact, pressure, pulling, bending, improper storage, chemicals, strenuous activity, or improper use
• Damage caused by wearing jewelry during sports, heavy physical activity, housework, manual labor, or other activities that may expose the jewelry to repeated impact, friction, or pressure
• Damage resulting from alterations, resizing, repairs, or other work performed by a third party

These situations may still be eligible for repair, resizing, replating, or other after-sales services where available.

5. Exceptional Non-Quality Returns

Because all of our jewelry is made to order, non-quality returns are not automatically accepted.

In rare circumstances, Stellar Adorn may approve a non-quality return at its discretion.

Any exception must be approved by our customer service team in writing before the item is returned.

If a customer is facing exceptional and compelling personal circumstances or serious hardship that reasonably warrants special consideration, we may, as a gesture of goodwill and compassion, review the situation individually and provide an appropriate solution based on the specific circumstances.

Any request for discretionary consideration should generally be submitted within 30 days of delivery. Submitting a request within this period does not guarantee that a return will be approved.

If a non-quality return is approved:

• The customer is responsible for return shipping costs
• Appropriate deductions may be made from the refund based on actual costs already incurred in connection with the order, including materials, craftsmanship, labor, customization, processing, and other applicable order-related costs
• Rush order service fees are non-refundable
• The item must be returned in its original condition and pass inspection
• Any unauthorized return may be refused

The amount of any deduction will depend on the specific circumstances of the order and the actual costs already incurred.

Approval of an exceptional return in one case does not mean that the same or similar return requests will automatically be approved in the future.

6. Return Procedure

Before returning any item, please contact us at:

info@stellaradorn.com

Please include:

• Your order number
• The reason for your request
• Clear photos or videos where applicable

If your return is approved, our customer service team will provide the return address and return instructions.

Please do not send any item back without prior authorization.

For customer-paid returns, we recommend using a trackable shipping service and keeping the tracking information until the return process has been completed.

Stellar Adorn is not responsible for unauthorized returns or return parcels lost in transit before they are received by us.

7. Refund Processing

Returned items will be inspected after they are received.

Please allow up to 1 week for receipt and inspection.

Once a refund has been approved, it will normally be issued to the original payment method within 3–5 business days.

The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

For approved non-quality returns:

• Return shipping is paid by the customer
• Rush order service fees are non-refundable
• Any applicable deductions will be determined based on the actual costs already incurred in connection with the order before the refund is issued

For confirmed quality or manufacturing issues, reasonable return shipping costs approved by Stellar Adorn will be covered according to the return instructions provided by our customer service team.

8. Important Notes

Stellar Adorn reserves the right to refuse unauthorized returns, items that do not meet the approved return conditions, or claims involving damage caused after delivery rather than a manufacturing defect.

All quality claims are reviewed based on the information provided, the condition of the item, the nature of the reported issue, and other relevant circumstances.

Nothing in this policy is intended to limit any mandatory consumer rights that may apply under the laws of the customer's country or region.

Stellar Adorn may update this policy from time to time. The policy applicable to your order will generally be the version in effect at the time your order was placed.

For any questions regarding cancellations, returns, repairs, resizing, or after-sales service, please contact:

info@stellaradorn.com