FAQs

What materials are used in your jewelry?

We use moissanite, natural gemstones, and sterling silver (925). Our moissanite and gemstones are ethically sourced and eco-friendly.

What is moissanite?

Moissanite is a lab-created gemstone with similar brilliance to diamonds, but it is more affordable and sustainable.

How should I care for my jewelry?

Store in a dry, cool place and clean with a soft cloth. Avoid contact with harsh chemicals.

How long will it take to receive my order?

Standard Shipping takes 6-10 business days. Express Shipping may take longer due to customs.

Do you offer international shipping?

Yes, we offer worldwide shipping. Rates and times vary by location.

Can I exchange my jewelry?

Yes, exchanges are allowed within 30 days of purchase.

What payment methods do you accept?

We accept all major credit cards, PayPal,Apple Pay.

Is it safe to shop on your website?

Yes, we use SSL encryption to protect your personal and payment information.

What should I do if I haven’t received my order or tracking information?

Check your spam folder for tracking info. If you still can't find it, contact us for help.

My order was damaged or missing an item. What should I do?

Contact us with photos of the damage or missing items, and we will assist with a replacement or refund.

What is your return policy?

We accept returns within 30 days of delivery. Custom and sale items are non-returnable.

How Can I Confirm My Order?
Once you’ve completed your purchase, we will send you an Order Confirmation email.

Please check your junk mail or spam folders if you can’t find it. Otherwise, contact customer service on +1 934-600-1089 or service@stellaradorn.com and we will be able to re-send your confirmation email to you for your reference.