FAQs

Store your jewelry in a cool, dry place and keep it away from harsh chemicals, perfumes, lotions, and excessive moisture. Clean it gently with a soft, non-abrasive cloth.

We recommend removing your jewelry before high-intensity exercise, sports, heavy physical work, or other activities that may expose it to strong impact, pressure, or repeated friction. Avoid wearing jewelry in environments where it may frequently rub against hard, rough, or abrasive surfaces, as this can cause scratches, deformation, stone loosening, plating wear, or other damage.

Proper care is essential to maintaining the appearance and condition of your jewelry. Damage caused by improper storage or handling, impact, excessive pressure, chemical exposure, abrasion, repeated friction, or normal wear and tear is not considered a manufacturing defect and may not be covered under warranty.

For full care instructions, please see our Care & Maintenance Guide.

In general, most orders are delivered within 2–4 weeks, depending on the complexity of the design and the delivery conditions in your area.

For customers who need their order sooner, Rush Production + Premium Shipping may shorten the overall timeline by approximately 1 week, depending on the item and destination.

Please refer to our Shipping Policy for current processing times, estimated delivery times, and full details.

Yes. We offer worldwide shipping with no additional shipping fees charged by Stellar Adorn.

For more information, please see our Shipping Policy.

If you believe your item has a quality or manufacturing issue, please contact us and provide clear photos or videos showing the issue. Our team will review the information provided and assess the item accordingly.

If we confirm that the issue is a quality or manufacturing defect, we can arrange an appropriate return or replacement based on the circumstances.

As our jewelry is made to order and many pieces are customized specifically for each customer, returns or exchanges for non-quality-related reasons are generally not accepted.

Our jewelry also includes a 1-Year Warranty, subject to the terms and exclusions of our warranty policy.

Please review our Return & Exchange Policy and Warranty Policy for full details.

We accept Mastercard, Visa, American Express, PayPal, Shop Pay, Google Pay, Apple Pay, Klarna, Afterpay, and UnionPay.

Available payment methods may vary depending on your country or region.

Yes. Our website uses secure encryption technology to help protect your personal and payment information during checkout.

Stellar Adorn is trusted and loved by thousands of customers. We use widely adopted third-party security and payment infrastructure to help protect your transactions and payment information, providing a secure and reliable shopping experience from checkout through payment.

Once your order has been shipped, we will send a shipping confirmation email with your tracking information. Please check your inbox as well as your spam or junk folder.

After shipment, tracking information may take 2–5 days to update in the carrier’s system. This is normal and does not necessarily mean that your package has not been shipped.

If your tracking information still has not updated after this period, please contact us for assistance.

Please contact us as soon as possible and provide your order number, photos of the package, the item received, and any visible damage or missing contents.

Our team will review and verify the information provided before offering an appropriate solution based on the circumstances.

Once your order is placed successfully, we will send an Order Confirmation email to the email address provided at checkout.

If you do not receive it, please check your spam or junk folder first. If you still cannot find the confirmation email, contact us at info@stellaradorn.com, and we will be happy to assist you.

If there are no issues with your order and no additional information is required, we will proceed with production according to the details submitted at checkout.

You may not receive additional emails while your piece is being made. Once your order is completed and shipped, we will send you a shipping confirmation email with tracking information.

If we contact you before production or shipment, it usually means that we need additional information or confirmation regarding your order. Otherwise, your order will continue through production as submitted.

Size or color changes may be requested within 24 hours of placing your order. Please contact us as soon as possible, as all changes must be reviewed and confirmed by our team.

Once production has officially started after the 24-hour period, size, color, design, or other product details can no longer be changed.

Shipping address changes may be requested within 3 days of placing your order and can only be changed once.

In rare cases, certain requested changes may not be possible due to the design, materials, production requirements, or stage of processing of a particular order.

Please note that submitting a change request does not automatically confirm the change. All order modifications are only valid after you receive confirmation from our team.

We make every effort to ensure that our product descriptions and images accurately represent the jewelry you will receive. However, slight variations may occur.

Natural gemstones are individually unique, so their color, pattern, inclusions, transparency, and light-reflecting characteristics may vary from one stone to another. Colors may also appear different depending on lighting conditions, photography, screen settings, and the environment in which the jewelry is viewed.

In addition, minor details may occasionally be refined or updated between production batches as we continue to improve our craftsmanship and manufacturing processes.

These minor variations are a normal part of handcrafted jewelry and natural gemstones and are not considered quality or manufacturing defects.

If you experience a delivery issue, please contact the local carrier or delivery service first as soon as possible. As the recipient, you are usually able to obtain local delivery information and request an investigation more quickly and directly.

For international shipments, contacting us first and then having us contact the local carrier may delay the process and could result in missing the carrier’s recommended investigation or claim period.

If the carrier confirms that action from the sender is required, or if the issue remains unresolved after you contact them, please contact us with your order number and any information provided by the carrier, and we will assist where possible.