Terms of service
These Terms and Conditions (“Ters”) apply to purchases made through Stellar Adorn and our website, stellaradorn.com.
Please read these Terms carefully before placing an order. By placing an order with Stellar Adorn, you confirm that you have read, understood, and agreed to these Terms.
1. About These Terms
1.1 What These Terms Cover
These Terms govern the sale and supply of products and related services by Stellar Adorn to you.
They explain how orders are accepted; how our products are made; production and delivery arrangements; order changes and cancellations; returns and refunds; warranty and repair services; resizing, replating, and other after-sales services; and our respective rights and responsibilities.
1.2 Your Statutory Rights
Nothing in these Terms is intended to exclude, restrict, or limit any consumer rights that cannot legally be excluded under applicable law.
If any provision of these Terms conflicts with mandatory consumer protection law applicable to your purchase, the applicable law will take priority.
2. About Stellar Adorn and How to Contact Us
2.1 Who We Are
Stellar Adorn specializes in fine jewelry, including engagement rings, wedding rings, couple rings, and other jewelry pieces.
Unless expressly stated otherwise, Stellar Adorn products are made to order.
Website: https://stellaradorn.com
2.2 How to Contact Us
You may contact our customer service team by email at info@stellaradorn.com or through the online contact form and customer support options available on stellaradorn.com.
2.3 How We May Contact You
If we need to contact you regarding your order, we may do so using the email address or other contact information supplied when your order was placed.
You are responsible for ensuring that the contact information provided with your order is complete and accurate.
3. Our Contract With You
3.1 Placing an Order
When you place an order through our website, you are making an offer to purchase the products shown in your order.
3.2 Order Acceptance
Our acceptance of your order takes place when we send you an order confirmation.
A contract between you and Stellar Adorn is formed at that point.
3.3 If We Cannot Accept Your Order
We may be unable to accept an order because of material or gemstone availability; inability to meet a requested specification; payment issues; incorrect pricing or product information; delivery restrictions; failure to pass quality checks; or other circumstances that reasonably prevent us from fulfilling the order.
If we cannot accept your order, we will contact you and, where payment has already been collected, arrange an appropriate refund.
3.4 Order Number
An order number will normally be provided in your order confirmation.
Please provide this number whenever contacting us regarding your purchase.
4. Our Products
4.1 Made-to-Order Jewelry
Unless expressly stated otherwise on the applicable product page, Stellar Adorn products are made to order and are made or prepared specifically after an order is placed according to the options selected or confirmed by the customer.
These options may include ring size; metal type; metal color or finish; center stone type; center stone size; center stone shape or cut; side stone type and arrangement; engraving; setting style; design configuration; and other available customization options.
Such products may therefore be considered customized, personalized, or made to the consumer's specifications under applicable law.
4.2 Product Images
Product photographs, videos, renderings, and other images displayed on our website are intended to represent each product as accurately as reasonably possible.
However, the appearance of the final product may vary slightly because of lighting conditions; photography; screen settings; handmade production; gemstone characteristics; and natural variations in materials.
Reasonable variations of this nature do not normally constitute a product defect.
4.3 Natural Gemstones
Natural gemstones are individually formed by nature.
Color, pattern, transparency, inclusions, internal features, veining, moss patterns, and other characteristics may vary from one stone to another.
These natural variations are part of the individual character of each gemstone and are not normally considered defects.
This is particularly relevant to gemstones including moss agate; salt and pepper diamonds; opal; natural sapphire; aquamarine; garnet; emerald; peridot; moonstone; and other natural gemstones.
4.4 Product Specifications
Available product specifications vary depending on the product and may include metal type, including 925 sterling silver, 10K gold, 14K gold, 18K gold, and platinum; metal color or finish; center stone type; center stone size; center stone shape or cut; side stone type and arrangement; natural gemstones; lab-grown gemstones; moissanite; lab-grown diamonds; ring size; engraving; setting style; and other design or customization options available on the applicable product page.
The metal, metal color or finish, center stone, center stone size, center stone shape, side stones, ring size, setting, and other specifications shown on the applicable product page and confirmed in your order will determine the specifications of your purchase.
4.5 Handmade Characteristics
Many Stellar Adorn products involve hand-finishing, gemstone setting, polishing, texturing, engraving, or other jewelry-making processes.
Minor differences in texture, surface finish, positioning, symmetry, or detailing may occur as part of the handmade nature of the product, provided they do not materially affect the quality or intended function of the jewelry.
4.6 Personal Use
Our products are primarily intended for personal and consumer use.
Unless otherwise agreed in writing, our products are not supplied for commercial, resale, or other business purposes. To the extent permitted by applicable law, Stellar Adorn is not responsible for business-related losses arising from the purchase or use of our products, including loss of profit; loss of revenue; loss of business opportunity; or business interruption.
4.7 Price and Payment
The price charged for a product will normally be the price shown at checkout when the order is placed.
While we make reasonable efforts to ensure that all prices displayed on our website are accurate, pricing errors may occasionally occur. If we identify a material pricing error before the order has been fulfilled, Stellar Adorn reserves the right to contact the customer to correct the price, confirm whether the customer wishes to proceed at the correct price, or cancel the order and issue an appropriate refund where payment has already been collected.
Available payment methods will be shown at checkout and may vary depending on location and payment provider.
5. Order Changes and Cancellations
5.1 Changes After Ordering
Because production may begin shortly after an order is placed, changes cannot always be guaranteed.
If you need to change any order details, including ring size; metal; finish or color; gemstone; engraving; shipping details; or another specification, please contact us as soon as possible.
We will make reasonable efforts to accommodate the requested change if production has not progressed too far.
Additional charges may apply if the requested change requires additional materials, production work, or remaking of the product.
5.2 Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at info@stellaradorn.com.
Unless expressly stated otherwise, Stellar Adorn products are made to order, and production costs may already have been incurred by the time a cancellation request is received.
Where cancellation is permitted, our standard cancellation policy may include a deduction of up to 30% once production or preparation has begun; or a deduction of up to 70% where the product is substantially completed or close to completion. Once an order has been shipped, it can no longer be cancelled.
Any deduction will depend on the stage of production and the costs already incurred.
This policy is subject to applicable consumer law and does not limit any rights that cannot legally be excluded.
5.3 Customized and Personalized Products
Where permitted by applicable law, customized, engraved, personalized, or otherwise specially made products may no longer be eligible for cancellation once production has begun.
6. Production and Delivery
6.1 Production and Delivery Time
Typical production and delivery times may vary depending on design complexity; material; gemstone availability; customization; destination; customs processing; and shipping carrier.
Unless otherwise stated, customers should generally allow approximately 2–4 weeks for production and delivery.
Estimated delivery timeframes are estimates and are not guaranteed delivery dates. Delivery may take longer due to circumstances outside our reasonable control, including public holidays; customs inspections or clearance delays; carrier or logistics delays; strikes or industrial action; severe weather; natural disasters; transportation disruption; government restrictions; or other force majeure events.
6.2 Rush Order and Premium Shipping
Where available, rush order and premium shipping may reduce the normal production and delivery timeframe.
Unless expressly confirmed by Stellar Adorn in writing, rush order and premium shipping do not guarantee delivery on a specific date.
6.3 Shipment Confirmation
Once your order has been dispatched, we will normally send shipment or tracking information to the email address associated with your order. Tracking information may take 2–3 days to update after dispatch, which is normal and does not necessarily indicate a shipping delay.
6.4 Shipping Delays
Certain shipping delays may be caused by circumstances outside our reasonable control, including customs inspections; shipping carrier delays; severe weather; natural disasters; transportation disruption; incorrect or incomplete customer information; local delivery issues; government action; or other external events.
While these circumstances may be beyond our direct control, Stellar Adorn will make reasonable efforts to assist with tracking, communicate with the shipping carrier where appropriate, and help resolve delivery issues as efficiently as possible.
Customers are asked to understand that some delays may require additional time to resolve and to cooperate with reasonable requests from Stellar Adorn, customs authorities, or shipping carriers, including providing necessary information, completing customs clearance requirements, or contacting the local carrier where needed.
6.5 Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
We cannot be held responsible for delays, additional charges, failed delivery, or loss resulting from incorrect or incomplete information provided by the customer, except where applicable law requires otherwise.
6.6 Delivery and Responsibility for the Product
Where the selected shipping service requires a signature upon delivery, a valid signature confirming receipt will be treated as evidence that the product has been successfully delivered. Responsibility for the product will pass to the customer upon such receipt, to the extent permitted by applicable law.
Where the selected shipping service does not require a signature, carrier tracking showing a shipment as “Delivered” to the shipping address, authorized recipient, reception area, designated safe place, or other delivery location associated with the order may be used as evidence that delivery has been completed.
If tracking shows that a shipment has been delivered but the customer cannot locate the package, the customer should first contact the local shipping carrier as soon as possible, as the carrier is generally in the best position to confirm the exact delivery details and resolve the issue promptly. The customer should also check with household members, neighbors, reception or building staff, and any designated safe places.
If the issue cannot be resolved directly with the shipping carrier, the customer should then contact Stellar Adorn. We will make reasonable efforts to assist with the carrier investigation and review the available delivery information.
Where a package has been delivered to a location or recipient specifically authorized by the customer, responsibility for the product will pass to the customer upon such delivery, to the extent permitted by applicable law.
Where delivery is disputed and no signature or other clear proof of receipt is available, Stellar Adorn may review the carrier's delivery records, proof of delivery, delivery location information, communication with the carrier, and other relevant circumstances before determining the appropriate next steps.
Nothing in this section limits any rights or protections that cannot legally be excluded under applicable consumer law.
6.7 Ownership
Ownership of the goods passes to you once payment has been received in full.
7. Customs, Duties and International Orders
7.1 International Shipping
Stellar Adorn ships internationally to supported destinations.
7.2 Duties and Taxes on the Original Shipment
For the original shipment of your order, Stellar Adorn will cover applicable import customs duties, import taxes, VAT, and standard customs clearance charges associated with delivery, unless otherwise stated before purchase.
Customers may still be required to provide identification; tax information; proof of purchase; customs documentation; or other information requested by local customs authorities or shipping carriers.
Customers are responsible for cooperating with reasonable customs clearance requirements.
Additional charges resulting from circumstances outside the normal customs process, including storage fees; penalties; repeated delivery charges; or charges caused by a customer's failure to provide required information or complete customs clearance in a timely manner, may remain the customer's responsibility.
7.3 Customer-Requested Returns and Services
If a product is returned to Stellar Adorn because the customer requests a service or alteration that is not related to an approved manufacturing defect, the customer is responsible for the associated return costs.
This includes ring resizing; color changes; replating; refinishing; customer-requested design alterations; non-warranty repairs; or other changes requested after the original order has been completed.
For these customer-requested services, the customer is responsible for return shipping to our designated workshop; applicable customs duties; import taxes; VAT; customs clearance or brokerage fees; and any other charges arising from sending the product back for service.
Any applicable service fee will also be the customer's responsibility unless otherwise agreed in writing.
The customer should contact us before returning the item so that we can provide the appropriate return instructions.
7.4 Return Shipment After Customer-Requested Service
Where applicable, Stellar Adorn may cover the cost of shipping the serviced product back to the customer after the requested work has been completed.
The specific shipping arrangement will be confirmed as part of the relevant service.
Unless otherwise agreed, customs charges or other costs arising because of the customer's requested alteration remain subject to the conditions stated above.
7.5 Warranty Repairs
Where a return is required because of an approved manufacturing defect or another issue covered by our warranty, shipping and customs responsibilities will be determined according to the circumstances of the claim and applicable consumer law.
We will provide return instructions before the item is sent back.
8. Returns and Change-of-Mind Requests
8.1 Made-to-Order, Customized and Personalized Products
Unless expressly stated otherwise on the applicable product page, Stellar Adorn products are made to order and are produced according to specifications selected or confirmed by the customer.
These specifications may include ring size; metal type; metal color or finish; gemstone type; center stone size or shape; side stones; engraving; setting; and other available product options.
Where permitted by applicable law, products that are customized; personalized; engraved; specially manufactured; or otherwise made according to the customer's specifications are not eligible for return, exchange, or refund solely because the customer has changed their mind.
If a particular product is expressly identified by Stellar Adorn as eligible for return or exchange, the specific return conditions stated for that product will apply, subject to applicable consumer law.
All returns must be reviewed and confirmed by Stellar Adorn before the product is sent back. Products returned without prior confirmation may not be accepted or processed, except where applicable law requires otherwise.
8.2 Size-Related Returns
Because rings are produced according to the size selected when the order is placed, an incorrect size selected by the customer does not automatically qualify the product for return or exchange.
Where technically possible, a resizing service may be available. Customers may be required to pay the applicable resizing or service fee, return shipping costs, customs duties, and other related charges associated with the resizing service.
9. Faulty, Damaged, Missing or Incorrect Products
9.1 Reporting an Issue
If your product arrives damaged; has a manufacturing issue; is missing an item; arrives with a missing gemstone; or does not match the product ordered, please contact info@stellaradorn.com.
Please provide your order number; a clear description of the issue; clear close-up photographs of the product; photographs of the packaging where relevant; and video evidence where reasonably necessary to show the issue.
9.2 Prompt Notification
For damage or quality issues visible upon delivery, we recommend contacting us within 3 days of receiving the product so that our team can investigate the matter promptly.
This notification period does not limit statutory consumer rights that cannot legally be restricted.
9.3 Review and Assessment
Our after-sales team may review photographs; videos; order information; manufacturing information; shipping information; product condition; and other relevant evidence before determining the cause of the issue and the appropriate solution.
9.4 Available Solutions
Depending on the circumstances, available solutions may include repair; gemstone or component replacement; sending replacement stones or parts; remaking the product; replacement; partial refund; or full refund where appropriate or legally required.
The appropriate solution will depend on the nature and cause of the issue.
10. One-Year Limited Warranty
10.1 Warranty Period
Stellar Adorn provides a one-year limited warranty from the date the product is delivered.
This warranty is provided in addition to any statutory rights available under applicable consumer law.
10.2 What the Warranty Covers
Subject to inspection and confirmation of the cause of the issue, the warranty may cover manufacturing-related problems including loose gemstones caused by a manufacturing defect; missing gemstones caused by a manufacturing defect; defective prongs or settings; structural manufacturing defects; and other confirmed workmanship defects.
A warranty claim may require inspection of the product. Where necessary, we may ask the customer to return the product to our designated workshop so that the condition of the item and the cause of the issue can be assessed before warranty coverage and the appropriate remedy are confirmed.
10.3 What the Warranty Does Not Cover
The warranty does not cover damage caused by normal wear and tear; accidental damage; impact; excessive force; misuse; improper care; chemical exposure; or unauthorized alterations.
Examples include normal surface scratches; bent or deformed bands caused by pressure or impact; worn prongs; gemstone loss resulting from impact or damaged settings caused by wear; cracked, chipped, or broken gemstones caused by impact; damage to relatively delicate gemstones caused by external force; discoloration resulting from chemicals; exposure to swimming pools or chlorine; exposure to cleaning chemicals; exposure to perfumes, cosmetics, or similar substances; plating wear resulting from normal use; damage caused during heavy exercise or physical work; loss or theft; improper storage; or damage caused by unauthorized repair, resizing, polishing, modification, or alteration performed by another jeweler.
Natural inclusions, variations, patterns, or characteristics of gemstones are not considered manufacturing defects.
10.4 Warranty Remedies
Depending on the issue, we may repair the existing product; replace a gemstone; replace a component; remake part or all of the product; or provide another appropriate remedy.
A warranty claim does not automatically entitle the customer to a refund unless a refund is required under applicable consumer law or otherwise agreed by Stellar Adorn.
11. Repairs and After-Sales Services
11.1 Returning an Item for Service
If we authorize a return, we will provide the relevant return and customs instructions.
Please contact us before sending the product back.
When returning an item to Stellar Adorn, the customer must follow the customs declaration and shipping instructions provided by us for that specific return.
Failure to follow the provided return or customs instructions may result in additional customs duties, taxes, clearance fees, delays, storage charges, or other costs, which may be the customer's responsibility where permitted by applicable law.
The time required to complete an inspection, repair, or other after-sales service will depend on the work required. Where possible, we will provide an estimated timeframe after the product has been received or inspected. Any timeframe provided is an estimate and is not a guaranteed completion date.
11.2 Customer-Requested Services
Where the service is requested for personal reasons and is not the result of a covered quality or manufacturing issue, the customer is responsible for the costs associated with sending the product back.
This includes the return shipping and applicable customs or import charges described in Section 7.
12. Personal Information
We process personal information in accordance with our Privacy Policy.
Customer information may be used where reasonably necessary to process orders; receive payments; manufacture products; arrange delivery; provide customer support; manage repairs or warranty claims; prevent fraud; and comply with legal obligations.
Please refer to our Privacy Policy for further information.
13. Events Outside Our Control
We are not responsible for delays or failures caused by events outside our reasonable control.
These may include severe weather; natural disasters; public holidays; strikes or industrial action; transportation disruption; customs inspections or clearance delays; carrier or logistics delays; government action or restrictions; war or civil disturbance; public-health restrictions; supply-chain disruption; or interruptions affecting manufacturing facilities or suppliers.
If such an event materially affects an order, we will take reasonable steps to minimize its impact and communicate with the customer where appropriate.
14. Other Important Terms
14.1 Entire Agreement
These Terms, together with your order confirmation and any policies expressly incorporated into them, form the agreement between you and Stellar Adorn relating to your purchase.
14.2 Severability
If a court or competent authority determines that any part of these Terms is invalid or unenforceable, the remaining provisions will continue to apply.
14.3 No Waiver
If we do not immediately enforce a right available to us under these Terms, this does not mean that we have waived that right.
14.4 Third-Party Rights
Unless applicable law provides otherwise, no person other than you and Stellar Adorn has the right to enforce the contract between us.
15. Governing Law and Consumer Rights
These Terms and any contract between you and Stellar Adorn will be interpreted subject to applicable law.
Where you are purchasing as a consumer, nothing in these Terms deprives you of mandatory consumer protections available under the laws applicable to you.
Any provision concerning governing law, refunds, returns, cancellation, liability, or dispute resolution will apply only to the extent permitted by applicable consumer law.
16. Contact Us
If you have any questions about your order; delivery; warranty; repair; resizing; replating; return; refund; or these Terms, please contact us by email at info@stellaradorn.com or through the online contact form and customer support options available on stellaradorn.com.